FAQ - Frequently Asked Questions
We answer your questions on Tiny Chat!

How do I install Tiny Chat?

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To install Tiny Chat simply add a line of code to the HTML header of your website. It's the same process as installing Google Analytics or Hotjar.

We've written a blog article to explain it in detail!

How much does Tiny Chat cost per month?

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Tiny Chat costs $10 monthly, or $105 yearly (which is $8.75 monthly).
It's significantly cheaper than the plans of our competitors!

Does Tiny Chat have a free plan?

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No, Tiny Chat does not have a free plan.
However, you have access to a 14-days trial to thoroughly test the solution before committing.

We decided not to offer free plans like some of our competitors because they are often limited and only exist to convert you to paid plans. We aim to provide a frustration-free experience with an affordable plan without limitations.

How many messages can I receive per month?

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You can receive as many messages as necessary.
Tiny Chat has no limit on the number of messages per month, so you don't have to worry.

Can I customize the appearance of my Tiny Chat?

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Yes! You can completely change the appearance of the chat bubble and the widget.
For example, you can modify the colors, font, size, and roundness. There are no limits; you can make the modifications you want easily!

We've written a article de blog to explain it in detail.

Can my entire team respond ?

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Yes! Just add the members of your team to the Slack channel #tiny-chat which was created by our Slack bot. All members of this channel can read and respond in the message thread.

A Slack channel can hold up to 1000 people, so you have plenty of room! We haven't placed any limitations on the number of people who can respond, unlike some of our competitors.

Do I need a credit card to try Tiny Chat?

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Yes, you need to provide credit card information to start the 14-days trial of Tiny Chat.
Your card will only be charged at the end of the trial period, and you will be notified by email the day before the trial ends.

Can I extend my trial period?

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If you haven't received many messages during your trial period and want to extend it to have more time to test Tiny Chat, you can contact us and we will extend your trial period!

Can I receive visitor messages via email?

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No, visitor messages are only sent to the Slack channel #tiny-chat.
We follow the "keep it simple" principle by centralizing everything on Slack, your everyday tool.

Can I use Tiny Chat without Slack?

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No, Tiny Chat sends visitor messages to your Slack space only.
Without Slack, you won't be able to install Tiny Chat!

Are the messages instant?

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Yes! You can test it yourself; messages take less than a second to be transmitted from your website to your Slack space.
You can provide very efficient customer service with Tiny Chat!

Can I install Tiny Chat only on the homepage of my website?

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Yes! Just add the Tiny Chat code to the header of your homepage, not the global header for all pages of the site.
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